FAQs

The answers to your questions

How it works

Common Threads is an online clothing renting and lending platform designed for college students, by college students. We know how busy college life is, and that you don't always have the time, money, or closet space to keep updating your look.

Our platform allows you to borrow clothes from a shared campus closet, so you can look and feel your best, no matter what the occasion. We’re constantly uploading new styles from featured brands and our members, so you never get bored of your clothes again!

At the moment! But don’t worry, we have big plans for the future. Let us know if you’d like to see Common Threads on your campus!

Our rentals start from $25 and can increase based on the purchase price of the item at the time you rent it. The purchase price of our rentals is dynamic and dependent upon a variety of factors, such as trends, demand, seasonality, condition, etc. Therefore, the purchase price may not align with the retail selling price of the item on other platforms or in stores.

Renting + buying

It's easy! Once you create your account, add items directly to your cart or favorite them to save to your wishlist. When you're ready, simply follow the steps at checkout to complete the order. Your clothes are on their way!

Note: items added to your wishlist do not mean they are reserved or queued in a waitlist

Any item you rent from our store is yours for the next week! If you want to extend your rental period, you can hold onto them for an additional week. No need to do anything or notify us, we'll automatically charge you an extra 5% of the Rental Price.

We totally understand — some things you just can't live without! The good news is you can buy most of the items you have out on rent by logging into your account, heading to Rentals, and clicking the buy button next to the item you want to keep. Et voilà, it's yours! Please be aware that all rental purchases are final sale items, and will not be eligible for return.

Missing a buy button for one of your rentals? This means that the item’s owner chose not to make it available for sale and that the item is not eligble for purchase.

For each item you rent, you can choose to add $5 Rental Insurance to cover damages worth up to $50 in value. Rental Insurance protects you against minor damage such as spills, tears, rips, broken zippers, loose buttons, etc. 

You can only buy items that you have out on rent and that are available for sale (unless you're buying from our final sale).

To buy one of your rentals, log into your account and go to your Rentals. Click buy next to the item you’d like to keep, then follow the steps at checkout to complete your order! 

Missing a buy button for one of your rentals? This means that the item’s owner chose not to make it available for sale and that the item is not eligble for purchase.

Shipping + returns

It’s easy! From your account, head to Rentals and click return next to the item you’d like to send back. Answer a couple of quick questions, click submit, and you’re done! We’ll send you an email to confirm your return and give you instructions with next steps.

We’ll take care of all that! Just throw your rental items back in the bag they were delivered in when you’re ready to make your return. Once we receive your returns, we’ll make sure they’re professionally cleaned before they’re relisted on our store.

Shipping and returns are free. You’ll only be responsible for shipping costs if you choose to return your rental with a different courier, you want your order delivered outside our 10-mile radius, or if you're sending in your approved listing.

All rental purchases are final sale. However, you can always re-list an item you’ve purchased if you decide you’re no longer feeling it! Please note we cannot guarantee your purchased item will be approved for listing even if it has been approved in the past.

After logging in, head to your Profile in your account and scroll down to the shipping address section. Click edit to change your delivery address. Make sure you click update to save your changes!

Lending + getting paid

You came to the right place, bestie! To lend your clothes, head to your Listings in your account and click add new listing. You’ll then be required to fill out our Listing Application form (don’t worry, it’ll only take a minute or two) so that we can make sure your item is a good candidate for our online closet. When you’ve completed the form, click submit.

We’ll review your application within the next 1-2 business days and you’ll receive an email with our decision. You can also view the status of your listings right from your account!

The beauty of Common Threads is that you retain ownership of your listings, meaning that you can reclaim your listed items whenever you’d like (as long as they’re not currently out on rent).

From the listings page of your account, click reclaim next to any listing with a listed status. We’ll start working on getting your item back to you as soon as we can!

You get paid whenever your listings are rented or purchased by another classmate in our community! Your earnings will be added to your Wallet once we have processed your listing's return or after your listings have been purchased.

You can apply your earnings towards items you choose to rent or buy.

If your order isn’t free, you’ll see the available credit from your Wallet on the cart page before checkout. To apply your credit towards your order, click create discount code and then click copy to enter the discount code at checkout.

Withdraw your credit at any time by heading to your Wallet in your account. From there, you’ll be able to view your current balance and your transaction history, as well as cash out to your PayPal or Venmo account. Simply choose the account destination, enter the amount you wish to withdraw, and click transfer. Your earnings are on their way!

Cleaning + repairs

We use state-of-the-art technology and partner with professional cleaners to make sure your rentals are sparkling clean when they arrive at your door. 

If your rental is damaged while in your possession, we kindly ask that you do not attempt to repair it yourself. If we notice any damage in need of repair upon return of your rental and you did not protect it with Rental Insurance, the cost of repair will be deducted from the balance in your Wallet. If the cost of repair is greater than $50 or the item is damaged beyond repair, your Wallet will be charged accordingly regardless of whether or not you rented it with Rental Insurance.

If you do not have sufficient funds in your Wallet to cover the cost of repair or other charges, you will be sent an invoice with the remaining balance.

Oh no! We’re so sorry to hear your item did not arrive in tip-top shape. We do our best to inspect all items when they arrive at our warehouse, and to only approve listings that are in excellent condition. In the event we missed something, please head to Rentals in your account and click return for the damaged item. Choose arrived damaged as the reason for your return and describe the damage in the return note. Once you submit the return, we’ll send you an email with your next steps!

Unless you have purchased them, we kindly ask that you do not alter your rental items. Please keep in mind that many of the items on our store are actually lended by your classmates, and that each item should be treated with the same care and respect that you’d expect your items to be treated with.