return guide

Returning your rentals

rental window

Wear for up to 2 weeks

From the time your order is delivered, your rentals are yours to keep for the next 2 weeks! Show them off as much as you want and switch them up when you're ready for something new.

P.S. If you found something you love, buy it! We'll charge your account the difference between the buy and rent price.

the how

How to make your return


Pack up the items you're returning

Put any rentals you decide to return, including the detachable shoulder strap, back in the Common Threads bag they arrived in. Orders may arrive in a polybag or cardboard box from time to time, which you can also use for your returns.


Submit the return from your account

From the Rentals page of your account, click return for each item you're packing up and sending back. Items you're returning from the same order should be returned together in the bag they arrived in.


Leave it outside your door for pickup

Your return will be picked up Sunday-Friday, excluding major holidays. Depending on your location, your returns will be picked up between 10am-7pm on either Sunday and Monday, Tuesday and Thursday or Wednesday and Friday.

Return FAQs

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Returns should be ready for pickup and outside your door no later than 10am. In the case you forget to put out your bag (no worries, it happens!) please send us a message so we can coordinate your pickup. Otherwise, you may be charged late fees if the return is made after your return deadline

From your Profile in your account, scroll down to the section called shipping address. This is the address we'll use to pickup your returns, so it is extremely important you make sure it's correct and up-to-date! You can edit or update your address at any time.

Nope! Our eco-friendly laundry and dry-cleaning partners make sure all of our items are sparkling clean before they're returned to our inventory and available online for the next renter to enjoy.